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Frequently asked questions

How long do I have to book in advance?
How long do I have to book in advance?
For trips from May to October, we recommend booking up to two months in advance. Are you short on time? Then ask anyway and we will quickly check the availability. Maybe there is still a vehicle available for your ride. For trips in the months of November to April you can book at short notice.
How much luggage per person
can be taken along?
How much luggage per person can be taken along?
If nothing else is agreed, you can take a medium suitcase (cm 70/50/38) and a laptop bag or small backpack (cm 40/30/17) per person. If you are not sure if your luggage will fit in the vehicle then ask our advisor and he will help you.
How can I pay?
How can I pay?
After confirming your reservation, we will send you an invoice for payment. Payments are possible via bank transfer, credit card or PayPal.
How do I contact the driver during the service?
How do I contact the driver during the service?
On the evening before the travel date we will make the driver's assignment plan and send the driver's mobile number and the name. So you can call your driver if necessary. If you can not reach the driver shortly before or during the journey, you can always call our 24/7 number +31 20 241 69 96 and we will help you.
Where do I meet my driver?
Where do I meet my driver?
On orders from the airport, you will meet your driver in the arrivals hall, where your driver will be waiting for you with a pick-up sign. For collections from a port or train station, your driver will pick you up from the nearest possible meeting point. We will communicate your exact meeting point on the order confirmation. For pick-ups from your accommodation, the driver outside the building will be waiting for you. On the pickup sign, we can use any text, eg. the name of the group leader or the company logo.
What's your cancellation policy?
What's your cancellation policy?
In case of cancellation the following fees apply:
  • reservations cancelled more than 14 days prior to departure - 10% of the price
  • reservations cancelled within 14 days prior to departure - 25% of the price
  • reservations cancelled within 2 days prior to departure - 50% of the price
  • reservations cancelled within 24 hours prior to departure - 100% of the price