General FAQ
  • How to start my booking? You can send us an e-mail: ...@bus-service.com
  • What information do I need in order to make a booking? To prepare an offer we need the pick-up date, time and place and the destinations where you are planning to go. Also we need to know the passenger amount for this trip.
  • Can I make a last minute booking? Yes. We will do everything possible to get you to your destination even when we have a small amount of time.
  • How are the prices calculated? Prices are calculated based on a kind of service, on a seasonal transport availability, amount of bookings. For those clients who are booking in advance (one month and more) we provide discounts.
  • Who can book a trip at BCS Bus? BCS Bus is specialized in working with corporate clients and travel business professionals. Unfortunately a private person can not make a booking with us.
  • What should I be aware of on international trips? Time buffers or unexpected traffic.
  • How long do I have to book in advance? For trips from May to October, we recommend booking up to two months in advance. Are you short on time? Then ask anyway and we will quickly check the availability. Maybe there is still a vehicle available for your ride. For trips in the months of November to April you can book at short notice.
  • I need to rent buses for non-standard situation, is it possible? Please share your travel idea with our agent and we will do our best to help you.
  • Will anyone else be travelling in the vehicle I book? No other people will be there.
  • The members in my travel party need to be picked up or dropped off at different addresses. Is it possible to do it with BSC Bus Service? Yes, it is possible. Please tell your travel idea to our agent and he will help you to book the trip.
  • Do you cater for wheelchair users and people with disabilities? Some of our buses are equipped with wheelchair lifts and have special space for people with disabilities. Let us know if you have a special need by contacting our customer service.
  • Can I bring sports equipment? Yes, but if we pre-arrange it. Contact our customer service for more information.
  • Do I need to take any paperwork with me when I travel? No, you don't need to take any paperwork with you. Our driver will contact and find you at the arranged meeting point.
  • What kind of a vehicle should I book for a ski transfer? Please write to our customer service and our adviser will find the best solution for you.
  • Will my driver speak English? Yes. Our drivers speak good English. BUT if you have a special need (for example you need to have some business or political conversation in your transport, which nobody else needs to hear and understand), we can find a driver, who fits the criteria that You need.
Payment
  • How can I pay? After confirming your reservation, we will send you an invoice for payment. Payments are possible via bank transfer, credit card or PayPal.
  • Which cards do you accept? We accept Visa, MasterCard and AMEX cards.
  • Are taxes and charges included in the price? Yes, taxes and toll charges are included in the price. Hypothetical entrance and parking fees are not included. Please pay attention to the information concerning the excluded services.
  • Is there a possibility to pay online? Yes. Through a banking link, that we will send you.
  • Do I need to tip the driver? No. Tips and gratuities are already included in our rates, as well as all taxes, tolls, and fees. If a chauffeur requests any form of payment or advertises alternative services, please let us know by providing feedback after the ride.
  • Is it possible to pay via cash We accept only payments through banking systems, as the fastest and the safiest way to pay. In special occasions you can transfer payment for the booking through Western Union payment system.
  • Payment after arrival? We don't offer, that kind of payments if it is not pre-arranged in a different way.
About the Fleet
  • How much luggage per person can be taken along? If nothing else is agreed, you can take a medium suitcase (cm 70/50/38) and a laptop bag or small backpack (cm 40/30/17) per person. If you are not sure if your luggage will fit in the vehicle then ask our advisor and he will help you.
  • Can I bring extra or special luggage? Yes, but you need to conact our customer service first to pre-arrange it.
  • How old are the BCS vehicles? We offer a modern bus fleet. All buses are from 1 to 5 years old.
  • Can we book a fleet for 300 PAX(300 passenger) transfer? Yes. We have big experience in transfering huge groups of people.
  • Can I travel with a dog? Yes, but you must inform us in advance.
  • If I plan to transport a group with a large quantity of large-sized luggage, what should I do? You should contact our customer service and we will find the best solution for you. Call us: +31 20 241 69 95
Changes and Cancellation
  • What's your cancellation policy? In case of cancellation the following fees apply: reservations cancelled more than 14 days prior to departure - 10% of the price reservations cancelled within 14 days prior to departure - 25% of the price reservations cancelled within 2 days prior to departure - 50% of the price reservations cancelled within 24 hours prior to departure - 100% of the price
  • How can I make changes to my booking? Significant changes to the service at the last minute are not always possible. Small changes that do not require additional fees can be realized in the short term. If you have a change request then let us know and we will do our best to fulfill your wish.
  • My flight has changed. What should I do? Contact our customer service as soon as possible: +31 20 241 69 95
During the travel
  • How do I contact the driver during the service? On the evening before the travel date we will make the driver's assignment plan and send the driver's mobile number and the name. So you can call your driver if necessary. If you can not reach the driver shortly before or during the journey, you can always call our 24/7 number +31 20 241 69 96 and we will help you.
  • Where do I meet my driver? On orders from the airport, you will meet your driver in the arrivals hall, where your driver will be waiting for you with a pick-up sign. For collections from a port or train station, your driver will pick you up from the nearest possible meeting point. We will communicate your exact meeting point on the order confirmation. For pick-ups from your accommodation, the driver outside the building will be waiting for you. On the pickup sign, we can use any text, eg. the name of the group leader or the company logo.
  • How can I contact the driver if I cannot find the bus? Please contact our customer service via 24/7 service phone: +31 20 241 69 96
  • What can i do if the flight was canceled for some reason? Please as soon as possible contact our customer service via 24/7 service phone: +31 20 241 69 96
  • What if the flight is delayed? If the flight is getting delayed for more, than 30 minutes, please contact us via 24/7 service phone: +31 20 241 69 96
  • How long will the bus wait for the group? 30 minutes are included in price. Additional time may be available upon request.
Safety
  • What do I have to consider when traveling with small children? You should inform us about the age of all children who will be traveling with you, so that we can prepare the right kind sits for them.
  • What safety regulations apply on the bus? The passengers are required to use a seatbelt on the bus during the entire journey.
Unexpected situations
  • Whom should I contact if something has been forgotten on the bus? You should immediately contact us via 24/7 service phone: +31 20 241 69 96
  • Who is liable for contamination or damage? The costs for a standard cleaning is covered by BCS Bus. The booker will be charged for any contamination that requires special cleaning. The same applies to damage caused by the customer in and on the bus.
  • What should I do if my driver does not arrive on time for my transfer? Please contact driver directly or you should immediately contact us via 24/7 service phone: +31 20 241 69 96
  • How can I make a complaint? Write to our complaint e-mail: info@bcs-travel.com
Ecological block
  • Do your vehicles create a lot of emission? All of our vehicles are 1 to 5 years old, with very low emission engines.
  • Is traveling by bus bad for ecology? A bus is more friendly to ecology, than a private car, a train or an airplane. Bus has the lowest emission per passenger comparing to other public transportation types.
  • What does BCS Bus do for the Earth ecosystem? We spend part of our company income to plant trees to fight deforestation in Europe. For each 2000km(1242 miles) trip, that you buy from us, we plant one tree.
Contacts
  • Contact Our Booking Center You should immediately contact us via 24/7 service phone: +31 20 241 69 96
  • Contact Our Disposition Department While running service we offer 24/7 support. To contact the department you need to call: +31 20 241 69 96
For agencies
  • How do I earn commission for my Travel Agency bookings? Please contact our Customer Service.
  • Do you offer special rates for large groups? Yes, we have discounts for large groups of travelers.
  • How can start BCS affiliation program Send us your offer to this e-mail: affiliation@bus-service.com