Frequently Asked Questions

Each passenger can bring one medium suitcase (70×50×38 cm) and one laptop bag (40×30×17 cm).

Yes, please pre-arrange with our customer service team so we can ensure sufficient luggage space.

All vehicles are 1–5 years old with very low emission Euro VI engines.

Yes, we have extensive experience with large groups. We coordinate multi-vehicle fleets for groups of any size.

Yes, please inform us in advance so we can make the necessary arrangements.

For oversized items (bikes, instruments, equipment), contact us through the contact form to arrange it.

More than 14 days before departure: 10% cancellation fee. Within 14 days: 25%. Within 2 days: 50%. Within 24 hours: 100% of the booking value.

Contact our customer service team as soon as possible. We accommodate changes whenever possible at no extra charge.

Message us immediately through the contact form. We monitor flights and adjust pickup times accordingly.

Driver details (name, phone number) are sent to you the evening before your trip. You can also reach our 24/7 dispatch through the contact form.

Airport: arrivals hall with name board. Port/station: nearest accessible point. Hotel: outside the main entrance. Exact meeting point is confirmed before your trip.

Message our 24/7 dispatch immediately through the contact form. We will locate your driver and guide you.

Message our 24/7 line through the contact form. We will reschedule or cancel your transfer at no penalty.

If you are delayed more than 30 minutes, tell us through the contact form. We track flights, but a message ensures the fastest response.

30 minutes of free waiting time is included in every airport transfer booking.

Please inform us of the ages of all children in your group. We will prepare the correct child seats and safety arrangements.

Seatbelts are required throughout the entire journey. All vehicles are equipped with three-point safety belts on every seat.

Message our 24/7 line through the contact form. We will contact the driver immediately and arrange return of your item.

Standard cleaning is performed by Bus-service after every trip. Any special cleaning required due to contamination or damage will be charged to the booker.

Contact the driver directly (details sent the evening before) or reach our 24/7 dispatch through the contact form.

We take all feedback seriously. Please email quote@bus-service.com with your booking reference and details.

All vehicles are 1–5 years old with very low emission Euro VI engines — the cleanest available.

The opposite. A charter bus has the lowest CO₂ emission per passenger compared to private car, train, or airplane — just 2.7 kg per passenger per 100 km.

We invest part of our revenue in tree planting. For every 2,000 km trip, we plant one tree. We also offset 100% of remaining CO₂ through certified projects. Learn more →

Yes. Please contact our Customer Service team for commission rates and partnership details.

Yes, volume discounts are available for agencies booking regularly or for large groups.

We offer an affiliation program for travel agencies. Email quote@bus-service.com for details.