Cookies Policy
How Bus-service.com uses cookies and similar technologies to improve your browsing experience.
Last updated: 1 January 2025. This policy explains what cookies are, how we use them and how you can control them.
1. What Are Cookies?
Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience and supply information to website operators.
Cookies may be set by the website you are visiting (“first-party cookies”) or by third-party services that appear on the page (“third-party cookies”). They can be “session cookies” (deleted when you close your browser) or “persistent cookies” (stored on your device until they expire or you delete them).
2. Cookies We Use
Essential Cookies
Always ActiveThese cookies are strictly necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences, logging in or filling in forms.
| Cookie Name | Purpose | Duration |
|---|---|---|
| PHPSESSID | Maintains your session state across page requests (e.g. form data, quote progress). | Session |
| cookie_consent | Stores your cookie consent preferences so the banner is not shown repeatedly. | 12 months |
| csrf_token | Protects forms against cross-site request forgery (CSRF) attacks. | Session |
Analytics Cookies
OptionalThese cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are the most popular, how visitors navigate the site and where they encounter problems. All data collected is aggregated and anonymous.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique visitors by assigning a randomly generated identifier. | 2 years |
| _ga_* | Google Analytics | Maintains session state for Google Analytics 4 measurement. | 2 years |
| _gid | Google Analytics | Distinguishes users for the purpose of counting page views per session. | 24 hours |
We use Google Analytics with IP anonymisation enabled (the last octet of your IP address is masked before storage). No personally identifiable information is sent to Google. For more information, see Google’s Privacy Policy.
Preference Cookies
OptionalThese cookies enable the website to remember choices you make (such as your preferred language or region) and provide enhanced, more personalised features.
| Cookie Name | Purpose | Duration |
|---|---|---|
| lang_pref | Stores your preferred language selection (EN, DE, ES) so the correct version is loaded on return visits. | 12 months |
| recent_quotes | Remembers your recent quote parameters (route, dates, passenger count) for convenience when returning to the booking form. | 30 days |
3. Third-Party Cookies
Some cookies on our website are set by third-party services that appear on our pages. We do not control these cookies. The main third-party services we use are:
Google Analytics. website traffic analysis with anonymised IP. Opt out via the Google Analytics browser add-on.
Google Maps. embedded maps on route and destination pages may set cookies. See Google’s Privacy Policy.
Stripe / PayPal. payment processing widgets may set cookies to detect fraud and facilitate secure transactions.
4. How to Manage & Delete Cookies
You can control and manage cookies in several ways:
Cookie Consent Banner
When you first visit our website, a cookie consent banner allows you to accept or decline optional cookies. You can change your preferences at any time by clicking the “Cookie Settings” link in the website footer.
Browser Settings
Most browsers allow you to refuse cookies or delete existing cookies through their settings. The steps vary by browser:
- • Chrome: Settings → Privacy and Security → Cookies and other site data
- • Firefox: Settings → Privacy & Security → Cookies and Site Data
- • Safari: Preferences → Privacy → Manage Website Data
- • Edge: Settings → Cookies and site permissions → Manage and delete cookies
Google Analytics Opt-Out
You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on.
Please note: blocking essential cookies may affect the functionality of our website. You may be unable to complete booking forms or maintain a session if session cookies are disabled.
5. Changes to This Policy
We may update this Cookies Policy from time to time, for example when we add new services or change our cookie providers. The “last updated” date at the top of this page indicates the most recent revision. We encourage you to review this page periodically.
6. Contact Us
If you have any questions about our use of cookies, please contact our Data Protection Officer:
E-mail: quote@bus-service.com
For more information about how we process your personal data, please see our Data Privacy Policy.
Request Availability
and Price
10+
Countries
4.7★
Google · TripAdvisor
Rating
376
Reviews
24/7 Support Available
Mon-Fri 8AM-5PM CET · Weekends 9AM-3PM CET · Dispatch 24/7
Accredited member of
